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Contact our experts for any questions or problems:

 

Our hotline is available:

PBS standard support hours are Monday thru Friday from 8.00 am to 6.00 pm EST (closed for designated US holidays*)
Please create a support request via the PBS Customer Support Portal (logon required).
If you require assistance with the Support Portal, e-mail support-americaspbs-softwarecom.

US Holiday Schedule*:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Easter: Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day / Black Friday
  • Christmas Eve / Christmas Day
  • New Years Eve 

If you want to send an informal request by email to our support, we need the following data:

  • Company name and address
  • Name, address, and phone number of contact
  • Name of affected PBS archive add on or PBS product
  • PBS program level
  • SAP release and hot package

Contact us

Contact

  • PBS Software Americas, Inc.