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Customers having a valid support services agreement can use the following additional features in the PBS support area:

  • Online research in the PBS note database
  • Research, request, and download, if necessary, of documents and support packages
  • Version synchronization of installed PBS products

Support Request

You can send your message directly to the PBS hotline via our support request form.


Start support request


Customers with a valid support services agreement can contact the PBS Hotline on working days Monday till Friday from 8.00 am to 6.00 pm CET. The PBS Helpdesk is not available on public holidays in Hesse/Germany.

Contact hotline


Please understand that our support is only available to customers with a valid support services agreement.

Contact us

Questions? Feel free to contact us!


  • PBS Software GmbH
  • Schwanheimer Strasse 144 A
  • 64625 Bensheim
  • Germany
  • Phone: +49 6251 174-0
  • Fax: +49 6251 174-174

Support/PBS Hotline

You can contact us Monday to Friday from 08:00 to 18:00.

Phone: +49 6251 174-110
Fax: +49 6251 174-174